Terms of Service

These Terms of Service (“Terms”) govern your use of the GriTech Digital website, services, communications, and related offerings. GriTech Digital is a DBA of 2 DW Properties Inc. By accessing the website, contacting us, requesting services, or using any services offered by GriTech Digital (“GriTech Digital,” “we,” “us,” or “our”), you agree to these Terms.

1. Services

GriTech Digital provides technology-related services that may include, without limitation:

• Home and small business IT support
• Computer setup, troubleshooting, cleanup, repair coordination, and device assistance
• Wi-Fi, printer, and email setup and support
• Website design, hosting, maintenance, and related digital services
• Cloud, automation, and technology consulting
• Monthly care plans for homes and small businesses
• Other services described on our website, estimates, invoices, or communications

All services are subject to availability, geographic service area, scheduling, and any separate proposal, quote, invoice, service agreement, or maintenance plan we may provide.

2. No Guarantee of Results

We aim to provide skilled, professional services, but we do not guarantee that every issue can be diagnosed, repaired, recovered, or resolved, particularly where problems involve third-party systems, aging hardware, unsupported software, cybersecurity incidents, internet service providers, cloud vendors, or manufacturer restrictions.

Any timelines, estimates, or recommendations are made in good faith but are not guarantees unless expressly stated in writing.

3. Quotes, Approval, and Payment

Quotes, starting prices, service plans, and estimates are subject to change based on the scope of work, complexity of the issue, needed parts, third-party fees, travel, emergency requests, or conditions discovered during diagnosis.

By requesting paid services, you agree to pay the applicable charges disclosed to you before work proceeds, unless otherwise stated in a written agreement.

Payment is due as stated on the invoice, estimate, checkout page, or service agreement. We may suspend or decline further services for unpaid balances.

4. Service Area and Trip Fees

Standard pricing applies within our core service area of Winchester, Temecula, Murrieta, Menifee, and nearby communities within approximately 15 miles of our Winchester base.

Appointments beyond our standard service area, after-hours requests, rush visits, and certain small business on-site calls may include an additional trip or premium service fee. Any such fees will always be disclosed and confirmed before work begins.

5. Client Responsibilities

You agree to:

• Provide accurate contact, billing, and service information.
• Back up important data before service whenever possible.
• Ensure you have legal authority to request work on the device, account, network, website, or business system involved.
• Provide timely access, credentials, approvals, and information needed to perform the requested services.
• Maintain lawful use of your systems, networks, and websites.

6. Data Loss and Third-Party Systems

While we use reasonable care, you understand that troubleshooting, repair, updates, migration, or software configuration can involve risk, including data loss, incompatibility, downtime, account access issues, or interrupted service. You remain responsible for maintaining backups unless a separate written backup service is expressly included.

We are not responsible for failures caused by third-party providers, including internet providers, domain registrars, hosting companies, cloud services, software vendors, device manufacturers, or payment processors.

7. Remote Support and Access

If you authorize remote support, you consent to our accessing your system remotely for support purposes. You are responsible for closing sensitive information you do not wish to display during a session and for ensuring an authorized person is present where appropriate.

Remote access may require third-party tools or platforms. Use of those tools may also be subject to the provider’s terms and privacy policies.

8. Care Plans and Recurring Services

Monthly care plans are billed on a recurring basis according to the selected plan and billing cycle. Plans are month-to-month and may be canceled at any time with notice prior to the next billing date.

Included support time, sessions, and visits reset monthly and do not roll over. Additional support beyond what is included in a plan is billed at the applicable member rate and will always be quoted before work begins.

Parts, software licenses, third-party subscriptions, and replacement hardware are not included in any care plan unless expressly stated in writing.

9. Website and Hosting Services

If we provide website, hosting, maintenance, or cloud-related services:

• You remain responsible for the legality, accuracy, and ownership of content you provide.
• You represent that you have the right to use all text, images, logos, data, and materials supplied to us.
• We may suspend or refuse to host content that is unlawful, infringing, malicious, abusive, deceptive, or harmful to systems or users.
• Third-party hosting, domain, email, analytics, messaging, or cloud services may be governed by separate provider agreements.

Unless otherwise stated in writing, recurring hosting, maintenance, and care plan services renew according to the agreed billing cycle until canceled.

10. Intellectual Property

All content on this website, including text, branding, layout, logos, graphics, and original materials created by GriTech Digital, is owned by or licensed to GriTech Digital and may not be copied, reproduced, or used without permission, except as allowed by law.

Client-owned content remains the property of the client, subject to any license needed for us to perform services.

11. Acceptable Use

You may not use our website or services:

• For unlawful, fraudulent, infringing, abusive, or harmful purposes.
• To attempt unauthorized access to systems, networks, or data.
• To transmit malware, spam, or malicious code.
• To interfere with the operation or security of the website or services.

We reserve the right to suspend, refuse, or terminate service where misuse, abuse, security concerns, nonpayment, or unlawful conduct is suspected.

12. SMS Terms and Conditions

If you provide your mobile number and consent to receive text messages from GriTech Digital, the following SMS terms apply.

SMS Program Description

Text messages may include:

• Appointment confirmations and reminders
• Service updates and follow-up messages
• Customer support or conversational messages
• Billing or account-related notices
• Promotional or marketing messages, where you have provided the required consent

Message Frequency

Message frequency may vary based on your services, appointments, requests, and interaction with us.

Opt-Out

You may opt out of text messages at any time by replying STOP. After opting out, you may receive a final confirmation message.

Help

For assistance, reply HELP or contact us at (951) 421-1893 or support@gritechdigital.com.

Rates

Message and data rates may apply based on your carrier plan.

Consent

By opting in, you confirm that you are the authorized user of the mobile number provided and that you consent to receive messages from GriTech Digital. Consent to receive text messages is not a condition of purchase.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

14. Limitation of Liability

To the fullest extent permitted by law, GriTech Digital will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost data, business interruption, or loss of goodwill, arising out of or related to your use of the website or services, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total cumulative liability for any claims arising out of or related to the website or services will not exceed the total amount you actually paid to GriTech Digital for the specific service giving rise to the claim during the three (3) months immediately preceding the event that gave rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless GriTech Digital and its owners, employees, contractors, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the website or services; (b) your violation of these Terms; (c) your violation of any law or third-party right; or (d) content, data, credentials, or materials you provide to us.

16. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. You agree that any dispute arising out of or related to these Terms or the services will be brought exclusively in the state or federal courts located in Riverside County, California, and you consent to the personal jurisdiction of those courts.

17. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. These Terms, together with any written service agreement, quote, invoice, or care plan we provide, constitute the entire agreement between you and GriTech Digital regarding the website and services.

18. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page and revise the “Last Updated” date. Continued use of the website or services after changes become effective constitutes acceptance of the updated Terms.

19. Contact Information