Privacy Policy

GriTech Digital, a DBA of 2 DW Properties Inc. (“GriTech Digital,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit www.gritechdigital.com, contact us, request services, sign up for messages, or otherwise interact with our business. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have.

1. Information We Collect

We may collect the following categories of information:

• Contact information, such as your name, phone number, email address, physical address, and business name.
• Service information, such as the type of technical issue you report, appointment details, service requests, device details you choose to provide, and notes related to the services you request.
• Communications information, such as the contents of emails, contact form submissions, chat messages, call records, voicemail, text messages, and customer support history.
• Transaction information, such as invoices, billing records, service history, and payment-related information. Payment card information may be collected and processed by third-party payment processors rather than stored by us directly.
• Website usage information, such as IP address, browser type, device information, referring pages, pages viewed, dates and times of visits, and similar analytics data collected through cookies or analytics tools.
• Marketing and consent information, such as whether you opted in to receive SMS or email communications, the method of opt-in, and records of your consent and preferences.

2. How We Collect Information

We collect information directly from you and automatically through your use of our website and services, including when you:

• Submit a contact form, service request, quote request, or consultation request.
• Call, text, email, or chat with us.
• Schedule an appointment or request support.
• Subscribe to updates, promotions, or reminders.
• Interact with our website, ads, analytics tools, or social media pages.

3. How We Use Information

We may use your information to:

• Provide, schedule, deliver, maintain, and improve our IT support, website, hosting, and related services.
• Respond to questions, inquiries, and support requests.
• Send administrative, transactional, or service-related communications, such as appointment reminders, estimates, invoices, service updates, and customer support messages.
• Send marketing or promotional communications where permitted by law and where appropriate consent has been obtained.
• Maintain records of your opt-ins, opt-outs, and communication preferences for compliance purposes.
• Analyze website performance, improve customer experience, secure our systems, and protect against fraud, abuse, or unauthorized access.

4. SMS and Text Messaging Privacy

If you provide your mobile number and opt in to receive text messages from GriTech Digital, you agree to receive conversational, informational, appointment-related, service-related, and, where you have expressly consented, promotional text messages from us.

SMS disclosures:

• Message frequency may vary depending on your requests, appointments, and account activity.
• Message and data rates may apply depending on your mobile carrier plan.
• You can opt out at any time by replying STOP to any text message.
• For help, reply HELP or contact us at (951) 421-1893 or support@gritechdigital.com.
• We may retain records of your consent, message history, and opt-out requests to document compliance.

We may share limited messaging-related information with service providers that help us deliver our communications, such as messaging platforms, CRM providers, automation platforms, customer support tools, or telecom providers, but only as necessary to provide services on our behalf and not for their own marketing use.

5. Cookies and Analytics

Our website may use cookies, analytics, and similar technologies to understand traffic, improve the website, measure ad performance, and support user experience. These technologies may collect information about browsing behavior, device type, referral source, and interactions with our site.

You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality.

6. How We Share Information

We do NOT sell your personal information. We may share information in the following limited situations:

• With vendors and service providers who help operate our business, such as hosting providers, website tools, CRM systems, forms tools, analytics services, payment processors, cloud platforms, communication tools, automation platforms, and reputation or messaging platforms.
• With professional advisers, insurers, legal counsel, accountants, or auditors as reasonably necessary.
• If required by law, subpoena, court order, or legal process.
• To investigate, prevent, or address fraud, security issues, or unlawful activity.
• In connection with a business transfer, merger, sale, or asset transaction involving our business.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, comply with legal obligations, resolve disputes, enforce agreements, and document communication consent and opt-out history.

9. Your Choices

You may:

• Opt out of marketing emails using the unsubscribe link where available.
• Opt out of SMS by replying STOP.
• Contact us to update or correct your information.
• Request deletion of certain information, subject to legal, operational, and recordkeeping obligations.

10. California Privacy Notice

GriTech Digital operates in California and may collect personal information from California residents. If applicable law grants you rights to know, access, delete, or correct certain personal information, you may submit a request by contacting us using the information below. We will review and respond as required by applicable law.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

12. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices of those third parties, and their own policies will govern your interactions with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last Updated” date. Continued use of the website or services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information